Booking Terms & Conditions

  1. Payments.
    1. With each reservation a DEPOSIT of 20% is required. On receipt of your completed reservation and deposit, accommodation will be reserved (subject to availability). We will charge 100 EUROS for cleaning the apartment. Our confirmation of the reservation will then be forwarded to you by e-mai.
    2. The balance of the rental fee (Rental fee + cleaning fee) should be paid to tene sl.at least four weeks before the commencement of the holiday. Payments should be made with bank transfer. If an application is made for accommodation to be taken up within six weeks, the full rental fee will be required with the reservation application.
  2. Reservations.
    1. Reservations will normally only be accepted for minimum one week. To arrange a reservation please complete the reservation form one this website (tene.is) No reservation will be accepted from any person under 25 years of age. It is important that these conditions are read carefully and understood.
  3. Privacy Policy
    1. We will not share customer details with any 3rd parties.
  4. Rental Terms
  5. Accommodation
    1. 1 apartment 3 room apartment (sleeps up to 8)
  6. Accuracy of printed matter
    1. While every possible care is taken in preparation of the details printed within the brochure or website the visitor will fully appreciate that the human element cannot be disregarded and tene sl. will not accept any responsibility for any loss incurred. Should an error be made and later noted all those concerned will be notified. Details of your reservation are included on your booking confirmation and it is imperative that these details are checked carefully for accuracy. Any discrepancies should be reported to tene sl within 7 days.
  7. Lighting & Heating
    1. The cost of heating, lighting and power are included in the rental price up to a reasonable fair usage allowance. If this useage is found to be excessive an invoice will be sent to the applicant, which must be paid within seven days. Failure to pay the invoice may result in legal proceedings
  8. Bed linen and Cots
    1. Tene sl will provide bed linen, towels and cots, these must remain within the property at all times.
  9. Pets and animals
    1. No animals or pets will be kept in the property at any time
  10. Breakages and cleanliness
    1. The apartment is strictly No SMOKING.
    2. The accommodation is made available for letting on the clear understanding that it is left in an tidy condition at the time of vacating by the visitor. The visitor must ensure that all surplus food and drink, etc. are disposed of and that all waste is removed from the premises (please use the correct bins for food disposal, general waste and recycling). The visitor is responsible for the property and all items in the property during their stay. The visitor must not remove any of the items specified in the inventory or any of tene sl. possessions from the property. The visitor will be responsible for any damage or a breakages that occur and such incidents will be reported to tene sl. and the required compensation required before departure or an invoice will be sent to the applicant, which must be paid within seven days. Failure to pay the invoice may result in legal proceedings.
    3. Any soiling of beds no matter to what degree must be reported immediately to tene sl.
    4. If approval is given to move anything, it will be the visitors responsibility to return the same to the original position before departure. Equipment must not be moved from the premises for use outside – special reference to crockery, cutlery and towels.
    5. Disposable nappies and similar articles: Visitors who have the need for nappies within their party and use disposable nappies must not under any circumstances use toilets to dispose of them. Other methods of disposable must be used. This also applies to other similar articles for disposal including baby wipes and feminine hygiene products.
  11. Collection of Keys and notification of arrival
    1. Information regarding your apartment keys will be sent out by e-mail prior to your stay.
    2. Loss of keys will incur a charge payable by the applicant.
  12. Arrival and Departure
    1. Visitor’s must clearly understand that the accommodation will not be available until 3.00pm on the arrival date. on the departure date the visitor must arrange to leave no later than 12.00am.along with all belongings
  13. Cancellations and insurance
    1. The visitor will not be reimbursed for any cancellation made within four weeks of the arrival date. The deposit will not be refundet.
    2. We strongly recommend that you take out your own travel/holiday insurance to cover you as soon as your booking is confirmed. It’s important to read the details of any insurance carefully .
    3. Should it be necessary to cancel please inform tene sl by email. If no notice of cancellation is made to tene sl., the person responsible for the booking will be liable for the balance of the rental fee due to tene sl.
    4. Visitors are strongly advised to arrange insurance cover against personal loss. The use of the accommodation is at the visitor’s risk and no liability will be accepted by tene sl. for injury to occupants, loss or damage of belongings.
  14. Contract
    1. Tene sl. reserve the right at their absolute discretion to refuse or cancel any reservation or any arrangements made without being under obligation to assign any reason therefore. In such event no liability in respect of the refusal or cancellation shall fall upon Tene sl save only that they shall refund to the occupier the monies already paid by him or her in respect of such reservation.
    2. The booking is confirmed upon receipt of the deposit.
    3. Once the deposit has been paid, the visitor is responsible for the whole amount of rent due. The balance of rent due and the deposit must be paid four weeks prior to the first day of the booking period. If this is not received, tene sl reserves the right to cancel the booking. The deposit will be forfeited and the property made available for new bookings. If a booking is made within 4 weeks of the move-in date, the full rent and deposit must be paid to secure the property.
    4. The visitor(s) and his/her party acknowledge that the tenancy granted by this agreement is not an assured tenancy and that no statutory periodic tenancy will arise on the determination of the term.
    5. The booking is for the period stated in the contract. Failure to adhere to this condition may result in the cancellation of the booking and the forfeiture of all monies paid. It is not permissible to assign, let, part with possession of the accommodation, nor allow any other person other than those named on the booking form received to occupy the accommodation. The accommodation is to be occupied by the confirmed party only and no authority will be given for other persons (other than those accepted in the reservation) to have access or use of accommodation unless permission has been requested and agreed by tene sl. Under no circumstances may the number of persons exceed the maximum number of persons as quoted in the apartment categories and as stated on the booking form. Guests are permitted to have a reasonable number of visitors to their apartment, however this is not to be excessive or cause a nuisance and disturbance to any other persons or neighbours. If the visitor amount is deemed to be excessive you may be asked to leave the apartment and Tene sl. will have no further responsibility towards the party. No refunds will be made and Tene sl. will not pay any expenses or costs incurred as a result of the termination.
    6. The visitor must not (nor allow others to) make any alterations or additions to the property or its decorations, fixtures, or fittings.
    7. The visitor or other occupiers must not cause (nor allow others to cause ) nuisance, annoyance or disturbance to any of the neighbours within the building and surrounding the building or which may invalidate any insurance of the property against fire otherwise increase the ordinary premium for such insurance, or any other member of their party behaves in such a way as to cause or be likely to cause danger or distress to any third party or damage to property, Tene sl. is entitled to terminate the contract without prior notice. In this situation the entire party will be required to leave the accommodation and Tene sl. will have no further responsibility towards the booking party. No refunds will be made and Tene sl. will not pay any expenses or costs incurred as a result of the termination.
    8. All locks and windows should be locked and secured when the apartment is unattended and when vacated.Window opening restrictors must be left in restricted position at all times in the interest of safety and security.Furniture or any other objects must not be placed near windows or balconies which would enable children to climb and pose a risk of falling.It is the responsibility of the adult(s) within the party to ensure the safety of the children in their party whilst within the property and its grounds.
    9. Tene sl will have no liability for any items belonging to the visitor. The visitor is advised to ensure their own personal belongings and include cover for cancellation of the booking. The use of the accommodation is entirely at the visitor’s risk and no responsibility can be accepted for injury or loss or damage to visitor’s belongings.
    10. The visitor must notify Tene sl of any disrepair or defect in respect of the property or the fixtures and fittings and report any failure of mechanical and electrical appliances. The visitor must permit Tene sl., access to the apartment at reasonable times and with reasonable notice to enter and inspect, and if necessary to repair the property. Tene sl. may enter the property without prior notice in case of emergency. If the visitor reports a fault and Tene sl. calls out tradesman and discover that no fault exists, then the visitor will be charged the tradesman’s fee. If an agreement has been made with the visitor for access to the property and access cannot be gained, then the visitor will be responsible for any tradesman’s fees incurred.
  15. Complaints Procedure
    1. In the unlikely event of a complaint being received it will be given immediate attention, and will be treated in the strictest of confidence. The complainant shall be kept informed of the progress been made.
    2. What you need to do if you have a complaint:
      1. contact Tene sl.
      2. state your name
      3. state the nature of your complaint
      4. state the date your complaint relates to
      5. state the name of any 3rd party involved
      6. complaints to Tene sl. shall be accepted by email.
    3. It is important that this is done whilst you are still at the property so that an on the spot investigation can be made if necessary and remedial action taken if required. Under no circumstances will compensation be considered for complaints raised after the holiday has ended when the holidaymakers have denied Tene sl.the opportunity of investigating the complaint and endeavouring to remedy matters during the holiday.
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